A first consultation can be done in the clinic or online, whichever suits you. Either way we confirm the slot and send preparation instructions before the appointment rather than on the day. If your panel needs fasting, the full instructions arrive at that point. If hormone testing is involved, we set the date against your cycle, so samples land on the correct day.
Slots and timing
We schedule fasting blood draws early in the morning, so your fasting window stays no longer than it needs to be. Morning slots usually fill first, so book ahead. Meanwhile you can schedule consultations without testing in the afternoon. We book results sessions separately once the lab work returns, three to seven days later depending on the panel.
What to bring when you book a consultation
- Identification
- A list of current medication and supplements, with doses
- Previous blood test results if you have them, even from years ago
- Two months of cycle dates for hormone assessment
Rescheduling and cancellation
If you need to change a slot, tell us at least twenty-four hours ahead, so it can go to another patient on the waiting list. Morning fasting slots in particular run oversubscribed. You can reschedule by WhatsApp or email, and we do not charge for changes you notify in advance.
If you travel in from outside the Klang Valley
Plenty of patients drive in from Seremban, Ipoh and Melaka, and some join from Sabah and Sarawak. You do not need to travel for every step.
- Online consultation. First and follow-up consultations can be done by video call, with the same doctor you would see in the clinic.
- Testing at a lab near you. We send the list of tests needed and your sample can be taken at the partner lab branch closest to you. Results come back to our doctors directly.
- Medication and supplement delivery. Whatever is prescribed is sent to your address.
- Result review. The session that explains your results can be done online, and you keep a copy of the report and the plan in a form you can take to another clinic.
Some parts do need you in person, for example InBody, IV therapy and the recovery modalities at I-City. When that is the case we arrange them so they fall on the same day.
Before you book a consultation
If you are unsure which pathway fits, look at the six health pathways, or start with our calculators. For directions, see the Damansara Perdana branch, or contact us first with any questions. All our doctors hold registration with the Malaysian Medical Council.
